Arecent report from Building Engines, a commercial real estate (CRE)
property management innovation company, identifies nine key conclusions
about the links between benchmarking
and asset value, as well as other important operational practices.
Building Engines’ research identifies
why high-performing properties perform
differently than their peers, explains the
organization’s Head of Research, Phil
Mobley. The results identify benchmarking practices that provide a sustainable
advantage compared to facilities that do
not enact them.
Over 900 CRE professionals partici-
9 Operational Practices High-Performing Commercial
BENCHMARKING REPORT REVEALS HOW PROPERTIES IMPROVE VALUE THROUGH OPERATIONS
pated in the study, and the resulting
report identifies best practices in seven
categories: customer service and tenant
satisfaction, financial efficiency, communications and marketing, maintenance,
amenities, security and risk management, and certifications and awards.
The study also identifies the outlook of
CRE professionals about their roles and
The report’s key findings include:
1) High-performing CRE organizations
are 1.6 times more likely than their
under-performing peers to track
performance against lease service
level agreements. This is the most
consistently differentiating ten-
ant service practice.
2) Tenant satisfaction is the
top priority of CRE owners/
asset managers and frontline operations staff. Property
managers are especially
attuned to satisfying tenants.
3) Property staff at high-performing properties are more proactive, expect more change in
their jobs and have a less rigid
prioritization of goals. They
also have a more holistic view
of their responsibilities than
those at properties characterized as “laggards.”
THE REPORT IDENTIFIES BEST PRACTICES
based on customer service and tenant satisfaction, financial efficiency, communications and
marketing, maintenance, amenities, security and
risk management, and certifications and awards.
4) High performers are 1.3 times
more likely to benchmark operating expenses to internal sources
and 1.7 times more likely to benchmark to external sources.
5) High performers do not staff
more generously than laggards
within the same property type and
class, indicating their competitive
advantage is not due to a larger
6) High performers are more likely to
employ broadcast messaging systems, digital signs and screens, and
traditional newsletters throughout
facilities, using more channels to
get information to tenants.
7) High performers use technology
to digitize content like equipment
images and manuals more fre-
quently than laggards.
8) Amenities differentiate high
performers most clearly in the
hyper-competitive Class A sector.
9) ENERGY STAR certification is
table stakes in 2017 at the top of
the commercial office market. Over
70% of trophy assets and 51% of
Class A properties in this study are
ENERGY STAR certified.
To read the report in its entirety,
Power Outages Pose Threat to Occupants
EMERGENCY LIGHTING DURING POWER INTERRUPTIONS GUIDES OCCUPANTS TO SAFETY
What would you do if all the lights in your building went out during an emergency? Would your occupants know
with 100% accuracy how to navigate the nearest exit?
A poll commissioned by Cintas Corporation shows that
more than a third of all U.S. adults would not feel very confi-
dent getting around a building safely following a power loss.
This poses a substantial problem, the largest concern being that
the U.S. as a whole is highly susceptible to power failures.
“The U.S. experiences more power outages than any other
The presence of emergency and exit lighting is often omitted
developed country in the world, so it’s important for businesses
to be prepared,” says Taylor Brummel, Marketing Manager of
Cintas Fire Protection. “Whether it’s severe weather, faulty
power grid equipment, a fire or any other issue, emergency light-
ing can assist in guiding occupants to safety when power fails.”
The poll also found that if the lights went out at their place
of work, 50% of U.S. adults would not feel very confident in
their ability to walk up and down stairways safely. More than two
in five employed Americans would not feel very confident in their
ability to execute their workplace’s emergency plan – if they have
a plan at all.
or glossed over in life and fire safety programs, which is problem-
atic as power outages continue to rise. Power outages are almost
four times more likely to occur than they did just 15 years ago.