communities. Finally, at the end of this
research, our goal is to present a more
mature proposal to support building
E-goras, allowing the DCE to help
with connecting a smart community
to a smart city and smart grid systems,
bringing longevity to the so-envisioned
As presented in this article,
managing citizen participation in city
administration through the use of the
Internet is not easy. However, results
from our experiment are encouraging
and, despite the remaining challenges,
we believe the first steps toward
E-goras are in progress. We hope the
readers of Interactions from different
research/market areas will be
inspired to join us in finding solutions
for such problems, culminating in a
more democratic world, indeed.
1. Kemp, S. Special Reports: Digital
in 2018: World’s internet users pass
the 4 billion mark. We Are Social.
Oct. 2, 2018; https://wearesocial.
2. Kanter, R.M. and Litow, S. S. Informed
and interconnected: A manifesto
for smarter cities. Harvard Business
School, Boston, MA, 2009.
3. Olivier, P. and Wright, P. Digital civics:
Taking a local turn. Interactions 22, 4
4. Han, K., Shih, P.C., Beth Rosson, M.
and Carroll, J.M. Understanding local
community attachment, engagement
and social support net works mediated
by mobile technology. Interacting with
Computers 28, 3 (2014), 220–237.
5. Bueno, A.D.O. From smart cities to
social cities: Technology to support
community life. Proc. of the 2016 CHI
Conference Extended Abstracts on Human
Factors in Computing Systems. ACM,
6. Bueno, A.O. and Anacleto, J.C. Creating
and supporting virtual communities.
Proc. of International Conference on
Social Computing and Social Media.
Springer, 2017, 289–306.
Andre de Oliveira Bueno is a Ph.D.
candidate in the Department of Computer
Junia Coutinho Anacleto is a professor
in the Department of Computer Science at
Federal University of São Carlos. She is
the coordinator of the Advanced Interaction
DOI: 10.1145/3358906 © 2019 ACM 1072-5520/19/11 $15.00
Figure 3. Result of a content analysis performed in the group on the 330 posts with the most comments and the 330 posts that received the most
reactions, resulting in 557 posts (103 of them appear in both groups). Posts ranging from the group’s inception until 05/16/2017 were analyzed.
1 Report of city problem and request for solution
2 Business advertisement
3 Post about a city topic (non-political)
4 Selling something
5 Clarification about city matters
6 Asking something about the city
7 Complain about citizens’ behavior
8 Asking members’ opinions on city politics matters
9 Congratulating a citizen for an achievement
10 Asking for help for someone/something in the city
12 City history telling
13 Joke involving the city
14 Inviting members to a WhatsApp group in the city
15 Asking members’ opinions about something in the city
16 Asking citizens to morally support someone/something
17 Thanking citizens for something
18 Congratulating a citizen for a good deed
19 Death announcement
20 Announcement about city event/project/change
21 Asking members to pray for someone
22 Announcement of opening business in the city
23 Announcement of someone’s health recovery
24 Political advertising
25 Suggestion for the city
26 Theft report
27 Post unrelated to the city
28 Complaint about a group problem
12 3 456 78 91011121314
15 16 17 18 19 20 21 22 23 24 25 26 27 28