entirely outdoors, got hammered by
snow. Lend Lease used up its snow
removal budget in the first two weeks
of the season, and the team struggled
each day just to clear space to work,
Mr. Clarke says.
“We just had to do what we needed
to do to make it work,” he says. That
involved working constant overtime
and rotating teams to use the limited
Despite the tough conditions, Lend
Lease never had trouble keeping its
workers engaged. “We didn’t need to motivate
them,” Mr. Clarke says. “Everyone wanted to be a
part of this project.”
That commitment propelled the team toward its
deadline. On the tenth anniversary of the Septem-
ber 11 attacks, the memorial opened in the exact
spot where the two skyscrapers once stood, with
twin reflecting pools in the towers’ footprints and
the largest man-made waterfalls ever built in North
America. The pools are fenced by a bronze parapet
etched with the names of the 2,983 victims who
died on that day.
“Going to that opening ceremony with all the
families made it worth it,” Mr. Santos says.
The Lend Lease team members were far from
“Most projects have a
plan A and a plan B. This
one ran through the whole
alphabet,” he says.
The Lend Lease team
leaders tried to keep com-
munication as open as pos-
sible, through regular site
meetings and feedback
reports to stakeholders.
However, Mr. Clarke says,
“you can influence, but you
can’t always control.”
Meanwhile, the project approached the tenth
anniversary of the September 11 attacks—the
memorial’s scheduled completion date.
“Eventually, every delay that came up had to be
mitigated because we couldn’t miss that deadline,”
Mr. Santos says. That meant bringing in extra workers and working overtime to make up for lost time.
Then the team faced a new dilemma.
While the project team endeavored to influence
active stakeholders, there was one element over
which it had no control at all: the weather.
During the winter of 2010-11, the third snowiest
in New York history, the project site, which was
2002 2004 2006 2008 2010 2012 2014
11 September 2001 Terrorists fly two jet planes
into the twin towers of
the World Trade Center in
New York, New York, USA,
destroying both buildings
and killing thousands.
July 2006 Lend Lease
breaks ground on the
National September 11
Memorial & Museum in
the towers’ footprint.
July 2006–April 2010
The team builds the site’s
September 2011 The team completes
the September 11 Memorial.
2011 Two snowstorms dump
39 inches (99 centimeters)
of snow, blanketing the site.
January 2011 The team begins
work on the museum’s interior.
October 2012 Hurricane Sandy
floods the museum, resulting in
major cleanup and reconstruction.
14 May 2014
Workers deal with the aftermath of
Hurricane Sandy in 2012.
progress as of
July 2012 P H